CALL CENTER SOLUTIONS
At VisionGroupBPO we are available when your customers need us via the communication channel they prefer. Our call centers operate 24/7 and support Voice (inbound & outbound), Chat, Text, Email & Social Media Monitoring. We combine world-class technology and best in class processes with extremely talented agents who not only protect our customers’ brands, but help them grow their businesses.
TEXT
Engage with your customer via proactive or reactive chat solutions to increase sales conversion and customer satisfaction.
CHAT
Put real-time, convenient, mobile communication at your customers’ fingertips.
VOICE
Maximize customer interactions through our inbound & outbound solutions.
Full-service email management provides your customers with a top-notch experience in a timely manner.
SOCIAL MEDIA MONITORING
Identify and respond to your customers’ social media posts in real-time.